A fair, straightforward return process.
Read the conditions below before requesting a return. These conditions explain return requests, eligibility, return shipping and refunds.
Return requests
To request a return, contact service@detailritual.com within 14 calendar days of delivery. Include the order number, the reason for the request and clear photos when the item is damaged, defective or incorrect.
Return condition
Unless an item arrived damaged, defective or incorrect, it should be unused, clean and returned with its original components and packaging. Items showing use, contamination, washing, modification or missing parts may not qualify.
Return shipping
Do not send an item back before receiving return instructions. Return shipping is normally the customer’s responsibility for change-of-mind returns. For a verified damaged, defective or incorrect item, we will provide the appropriate resolution and instructions.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or card processing time may apply. Original shipping charges are not normally refundable unless the order was incorrect or the product arrived damaged or defective.